What to do if you forgot to specify "Destination Tag" or "Memo"?
When it comes to depositing certain cryptocurrencies, it's important to remember the necessity of specifying a "destination tag" or "memo." This is a special identifier added to your wallet address, which is used for the unique identification of the transaction recipient. The systеm automatically generates the "Address" and corresponding details for you when proceeding to make the payment. For coins like XRP, XLM, and BNB (BEP2), a "Destination tag" will also be generated.
Why is this important?
If you forget to specify the "Destination tag" or "memo" when transferring cryptocurrency, your deposit will not be credited to our balance. But don't worry, we are ready to assist you with this!
How can we help?
First, create a request (ticket) on the exchange by sending us the following information through the technical support chat or by email:
- Your request number.
- The transaction hash (TXid).
- A link to a video confirmation of the transaction uploaded to Google Drive.
- The video must be recorded from the platform you used to make the transaction.
- The video must clearly show the steps where you open the transaction history and examine its details. This is necessary to confirm that you made the deposit. Information about the sender's address, hash, ticker, amount, and transaction date should be visible and clearly distinguishable.
- The video quality must be high enough to ensure image clarity.
- The video should be at least 10 seconds in duration.
- When shooting the video, be sure to refresh the page.
- The video must be uploaded to Google Drive with open access to the file.