Site rules
1.1. This agreement is concluded between the Performer, an Internet service for the exchange of tokens, and the Customer, being a natural or legal person, using the services of the Performer.
2.1. Application – electronic information provided by the Customer, expressing the intention to use the services of the Performer and indicating acceptance of the service conditions offered by the Performer within the scope of the application.
2.2. Tokens represent conditional units specific to a particular payment system. They facilitate calculations in the electronic system and denote the volume of rights corresponding to the agreement between the electronic payment system and its Client.
2.3. Customer – a natural or legal person who has agreed to the Performer’s conditions and joined this agreement.
2.4. The exchange of tokens relates to the product of an automated internet service provided by the Performer in accordance with the rules outlined in this document.
2.2. Tokens represent conditional units specific to a particular payment system. They facilitate calculations in the electronic system and denote the volume of rights corresponding to the agreement between the electronic payment system and its Client.
2.3. Customer – a natural or legal person who has agreed to the Performer’s conditions and joined this agreement.
2.4. The exchange of tokens relates to the product of an automated internet service provided by the Performer in accordance with the rules outlined in this document.
3.1. These rules are considered to be organized due to the terms of the public offer, which is formed at the time the Customer submits an application and is one of the main components of this agreement. A public offer is the information displayed by the Contractor about the conditions for submitting an application. The main components of the public offer are the actions taken at the end of the application by the Customer and indicating his exact intentions to make a deal on the terms proposed by the Contractor before completing this application.
3.2. The Service Agreement shall enter into force upon receipt of the title units in the full amount specified in the application from the Customer to the details of the Contractor. Operations with title units are accounted for in accordance with the rules, regulations, and format of electronic settlement systems.
3.3. The contract is valid for a period established from the moment of filing an application until termination at the initiative of one of the parties.
3.2. The Service Agreement shall enter into force upon receipt of the title units in the full amount specified in the application from the Customer to the details of the Contractor. Operations with title units are accounted for in accordance with the rules, regulations, and format of electronic settlement systems.
3.3. The contract is valid for a period established from the moment of filing an application until termination at the initiative of one of the parties.
4.1. Both parties, represented by the Contractor and the Customer, accept this agreement as an agreement of equal legal force, indicated in writing.
5.1. By using technical methods, the Contractor undertakes to carry out the exchange of title units for a commission from the Customer, after the submission of an application by this person. The Contractor undertakes to transfer funds to the details specified by the Customer.
5.2. In the event of a profit during the exchange, it remains on the Contractor’s account as an additional benefit and a premium for commission services.
5.2. In the event of a profit during the exchange, it remains on the Contractor’s account as an additional benefit and a premium for commission services.
6.1. The Contractor collects and stores the Customer’s data in an encrypted format, ensuring that it remains confidential and is not disclosed to third parties, unless as stipulated in clause 6.3.
6.2. The Contractor may collect additional data about the Customer by any available means. However, all information collected as a result of such activities will not be disclosed or transferred to third parties, except as described in clause 6.3.
6.3. The Contractor reserves the right to disclose the Customer’s data and details of their operations in case of an official written request or court decision, or when it deems it necessary for investigation purposes. Such disclosure will be made only to law enforcement agencies or to the Customer themselves. The Contractor may also disclose details of the operation and the Customer’s personal data related to the operation at the official request of the electronic settlement system for internal investigations.
6.4. All mandatory fields on the Contractor’s website must be filled in with real data; otherwise, the Contractor reserves the right to cancel the application and return the funds to the sender minus the commission of the payment system or bank.
6.5. By submitting an application for the Contractor’s services, the Customer automatically agrees to the processing of their personal data by the Contractor’s services.
6.2. The Contractor may collect additional data about the Customer by any available means. However, all information collected as a result of such activities will not be disclosed or transferred to third parties, except as described in clause 6.3.
6.3. The Contractor reserves the right to disclose the Customer’s data and details of their operations in case of an official written request or court decision, or when it deems it necessary for investigation purposes. Such disclosure will be made only to law enforcement agencies or to the Customer themselves. The Contractor may also disclose details of the operation and the Customer’s personal data related to the operation at the official request of the electronic settlement system for internal investigations.
6.4. All mandatory fields on the Contractor’s website must be filled in with real data; otherwise, the Contractor reserves the right to cancel the application and return the funds to the sender minus the commission of the payment system or bank.
6.5. By submitting an application for the Contractor’s services, the Customer automatically agrees to the processing of their personal data by the Contractor’s services.
7.1. In case the Performer receives an amount different from the one specified in the application, the Performer will carry out the corresponding recalculation of the received tokens. If the amount exceeds the cost of the application by more than 10%, the Performer reserves the right to unilaterally terminate the agreement. In such cases, all funds will be returned to the Customer’s account, minus applicable commission expenses.
7.2. If the Performer does not send the tokens to the Customer’s specified requisites within 24 hours, the Customer has the right to demand the termination of the agreement and the cancellation of the application. The tokens will be returned to the Customer’s account, and the commission fees will be regulated by the rules established in the “Refund Policy.” The Performer will initiate the termination process when the funds have not yet been received at the Customer’s specified requisites. The refund of electronic currency will be processed within 24 hours of receiving the request. Any delays not caused by the Performer are beyond their responsibility.
7.3. If the tokens for exchange do not arrive from the Customer’s account within 30 minutes, the Performer reserves the right to terminate the agreement. In such cases, the agreement does not come into force. If the tokens arrive at the Performer’s requisites after the specified period, the funds will be transferred back to the Customer’s account, with commission expenses associated with it deducted from the refund amount.
7.4. The Performer will process the Customer’s application only upon receiving sufficient funds. The Customer is responsible for the timely financing of the payment order.
7.5. The Performer is not liable for damage caused by untimely transfer of funds due to issues with the settlement system. In such cases, any claims will be directed against the settlement system, and the Performer will offer assistance within the law.
7.6. By using the Performer’s services, the Customer agrees to the Performer’s limited liability in accordance with the specified rules. The Performer does not provide additional guarantees and does not assume additional responsibility for the Customer, and vice versa.
7.7. If the client or the recipient’s bank returns the funds back to the sender’s account without prior agreement with the Performer, the client may lose their funds. In this case, the Performer shall not be liable.
7.8. The Performer is not liable for damages resulting from an erroneous transfer of electronic currency due to incorrect requisites provided by the Customer in their application.
7.9. The Customer must ensure the accuracy and completeness of the information provided in the application for the exchange of funds. The Performer is not liable for funds sent to incorrect requisites due to incorrect information provided by the Customer.
7.10. The Performer is not liable for any commercial losses incurred by the Customer when using their services for business purposes. This includes lost profits, business interruption, or missed business opportunities.
7.11. The Performer is not liable for any losses or damages caused by viruses, technological attacks, or malicious materials affecting the Customer’s computer equipment, programs, data, or materials while using the Performer’s services.
7.12. Please note that the exchange is irreversible after successful completion.
7.13. The Performer does not issue checks and receipts for the provided services.
7.14. The Performer is not responsible for possible verification of the transfer to the recipient or blocking of the recipient’s account. The Performer will make a transfer without considering the peculiarities of the legislation of the recipient’s country or the reasons for receiving the transfer.
7.15. By accepting these terms, you acknowledge and agree to comply with the rules outlined in this document. If you do not agree with any of these provisions, please refrain from using our services.
7.2. If the Performer does not send the tokens to the Customer’s specified requisites within 24 hours, the Customer has the right to demand the termination of the agreement and the cancellation of the application. The tokens will be returned to the Customer’s account, and the commission fees will be regulated by the rules established in the “Refund Policy.” The Performer will initiate the termination process when the funds have not yet been received at the Customer’s specified requisites. The refund of electronic currency will be processed within 24 hours of receiving the request. Any delays not caused by the Performer are beyond their responsibility.
7.3. If the tokens for exchange do not arrive from the Customer’s account within 30 minutes, the Performer reserves the right to terminate the agreement. In such cases, the agreement does not come into force. If the tokens arrive at the Performer’s requisites after the specified period, the funds will be transferred back to the Customer’s account, with commission expenses associated with it deducted from the refund amount.
7.4. The Performer will process the Customer’s application only upon receiving sufficient funds. The Customer is responsible for the timely financing of the payment order.
7.5. The Performer is not liable for damage caused by untimely transfer of funds due to issues with the settlement system. In such cases, any claims will be directed against the settlement system, and the Performer will offer assistance within the law.
7.6. By using the Performer’s services, the Customer agrees to the Performer’s limited liability in accordance with the specified rules. The Performer does not provide additional guarantees and does not assume additional responsibility for the Customer, and vice versa.
7.7. If the client or the recipient’s bank returns the funds back to the sender’s account without prior agreement with the Performer, the client may lose their funds. In this case, the Performer shall not be liable.
7.8. The Performer is not liable for damages resulting from an erroneous transfer of electronic currency due to incorrect requisites provided by the Customer in their application.
7.9. The Customer must ensure the accuracy and completeness of the information provided in the application for the exchange of funds. The Performer is not liable for funds sent to incorrect requisites due to incorrect information provided by the Customer.
7.10. The Performer is not liable for any commercial losses incurred by the Customer when using their services for business purposes. This includes lost profits, business interruption, or missed business opportunities.
7.11. The Performer is not liable for any losses or damages caused by viruses, technological attacks, or malicious materials affecting the Customer’s computer equipment, programs, data, or materials while using the Performer’s services.
7.12. Please note that the exchange is irreversible after successful completion.
7.13. The Performer does not issue checks and receipts for the provided services.
7.14. The Performer is not responsible for possible verification of the transfer to the recipient or blocking of the recipient’s account. The Performer will make a transfer without considering the peculiarities of the legislation of the recipient’s country or the reasons for receiving the transfer.
7.15. By accepting these terms, you acknowledge and agree to comply with the rules outlined in this document. If you do not agree with any of these provisions, please refrain from using our services.
8.1. It is strictly forbidden to use the Contractor’s services for illegal transfers and fraudulent activities. By entering into this agreement, the Customer agrees to comply with these requirements and, in case of fraud, will bear criminal liability as established by law at the time.
8.2. If it is impossible to fulfill the application automatically due to circumstances beyond the Contractor’s control, such as lack of communication, insufficient funds, or erroneous data provided by the Customer, the funds will be credited to the account within the next 24 hours or returned to the Customer’s details minus commission costs.
8.3. Upon request, the Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, settlement system administration, and victims of illegal actions affected by proven fraud.
8.4. The Customer agrees to provide all documents proving their identity in case of suspicion of fraud or money laundering.
8.5. The Customer agrees not to interfere with the Contractor’s work or damage its software and hardware, and to provide accurate information to ensure that the Contractor fulfills all terms of the contract.
8.6. The Customer is strictly prohibited from using the Contractor’s services to transfer funds to third parties and from disclosing their login and password for accessing the Contractor’s website.
8.7. When creating an application, the Customer must provide the current address of the mailbox to which they have access.
8.8. The rate is fixed at the moment the funds are credited to the Contractor’s account unless other conditions are specified in the individual descriptions of the chosen service.
8.2. If it is impossible to fulfill the application automatically due to circumstances beyond the Contractor’s control, such as lack of communication, insufficient funds, or erroneous data provided by the Customer, the funds will be credited to the account within the next 24 hours or returned to the Customer’s details minus commission costs.
8.3. Upon request, the Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, settlement system administration, and victims of illegal actions affected by proven fraud.
8.4. The Customer agrees to provide all documents proving their identity in case of suspicion of fraud or money laundering.
8.5. The Customer agrees not to interfere with the Contractor’s work or damage its software and hardware, and to provide accurate information to ensure that the Contractor fulfills all terms of the contract.
8.6. The Customer is strictly prohibited from using the Contractor’s services to transfer funds to third parties and from disclosing their login and password for accessing the Contractor’s website.
8.7. When creating an application, the Customer must provide the current address of the mailbox to which they have access.
8.8. The rate is fixed at the moment the funds are credited to the Contractor’s account unless other conditions are specified in the individual descriptions of the chosen service.
9.1. Processing of applications is carried out in accordance with the regulations specified on the exchange page and may be individualized.
10.1. The Provider accepts fiat currencies in EUR and USD from verified Clients whose cards were issued by banks in the following countries:
- For Visa cards:
Europe: Azerbaijan, Albania, Andorra, Armenia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Georgia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Gibraltar, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Ukraine, Spain, Ireland, Sweden, United Kingdom.
Asia-Pacific region: Australia, Israel, Indonesia, Jordan, Kazakhstan, Qatar, Samoa, Singapore, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, New Zealand, Uzbekistan, Malaysia, Maldives, Philippines, Sri Lanka.
America: Argentina, Brazil, Greenland, Chile, Mexico, Puerto Rico, Uruguay.
Africa: Egypt, Kenya, Namibia, South Africa, Tanzania, Zambia.
- For MasterCard cards:
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Liechtenstein, Norway, United Kingdom.
11.1. The KYC/AML policy is aimed at identifying transactions that raise reasonable suspicions for the Provider that the Client is using the service for unintended purposes.
11.2. Such a case may arise if the Provider suspects the Client of illegal activities (money laundering of digital assets obtained through unlawful means) or when the funds have an overtly criminal origin. For these purposes, the Provider has the right to use any lawful information as well as third-party methods to analyze the origin of digital assets.
11.3. The Provider reserves the right to:
11.2. Such a case may arise if the Provider suspects the Client of illegal activities (money laundering of digital assets obtained through unlawful means) or when the funds have an overtly criminal origin. For these purposes, the Provider has the right to use any lawful information as well as third-party methods to analyze the origin of digital assets.
11.3. The Provider reserves the right to:
- Demand from the Client the provision of additional information disclosing the origin of digital assets and/or confirmation that these assets have not been obtained through criminal means.
- Block the account and any operations associated with the Client.
- Transfer all available information and documents related to the incident to the regulatory authorities at the place of registration of the Provider and, if necessary, to the address of the Client’s registration.
- Not publicize the name of the Client’s transaction verification body.
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It is mandatory to review the list of platforms from which receiving funds is prohibited on our exchange accounts. With a high probability, these transfers will be subject to AML checks for up to 15 days, and we will request additional personal data from the client.
The list of such platforms:- Bitpapa
- NetEx24
- Bitzlato
- DoubleWay
- MEGA DARKNET MARKET
- Garantex
- 1xBit
- Stake
- Primedice
- OMGOMG!
- DuckDice
- Wasabi Wallet
- Gandhiji.io
- Hydra
- NVSPC
- Roobet
- Tornado
- WEX Exchange
- Yolo Group
- Black Sprut
- BTC-e
- Chiper Mixer
- DuelBits
- FreeBitcoin
- Darknetone
- Commex
- Trocador
- Anonexch
- Grinex
- Request from the Client documents confirming identity, registered address, and payment capability.
- Return digital assets only to the requisites from which the transfer was made. Sending to other accounts is possible only after thorough verification of information by the Provider’s Security Service. Such a decision is possible in case of confirming the Client’s funds’ legal origin.
- In exceptional cases, when exchanging the same type of cryptocurrency within one network and if the security transaction check is unsuccessful, the service will return the funds without requesting additional information, deducting the platform's commission (standardly 100 USDT).
- Depending on the type of cryptocurrency and network (e.g., USDT BEP-20), the deposit of funds may be suspended if the transaction is associated with high risk or raises suspicions. In such circumstances, upon the user's request to the support service, the funds may be returned to the original account with a deduction of up to 10% of the amount of the intended transaction as a commission.
- Retain the Client’s funds until a complete investigation of the incident.
- Monitor the entire chain of transactions to detect suspicious activity.
- Block the Client’s funds on special accounts if it is impossible to trace the entire chain of movement of digital assets from the moment of their appearance.
12.1. The purpose of the transaction confirmation mechanism is to prevent the reuse of the same cryptocurrency assets. Once the funds are sent, the transaction is broadcast to the network and becomes available for inclusion in a block. Transaction confirmation is the process of adding a transaction to the blockchain.
12.2. Each new block added to the chain equals one confirmation. Once a transaction receives enough confirmations, it is considered successful and credited to the balance.
12.3. The speed of the confirmation process depends on several factors, such as network congestion, the size of the transfer fee, and internet connection speed. On average, a transaction confirmation takes between 30 minutes to several hours, although during periods of high network congestion, it can take up to 2-14 days.
12.4. The number of confirmations required for immediate credit is determined individually by the receiving platform for each currency in accordance with its security standards.
12.2. Each new block added to the chain equals one confirmation. Once a transaction receives enough confirmations, it is considered successful and credited to the balance.
12.3. The speed of the confirmation process depends on several factors, such as network congestion, the size of the transfer fee, and internet connection speed. On average, a transaction confirmation takes between 30 minutes to several hours, although during periods of high network congestion, it can take up to 2-14 days.
12.4. The number of confirmations required for immediate credit is determined individually by the receiving platform for each currency in accordance with its security standards.
| Coin | Ticker | Network | Memo | Confirmations | Minimal deposit |
|---|---|---|---|---|---|
| Tether Gold | XAUT | ERC20 | 32 | 0.0055 | |
| Tether EUR | EURT | ERC20 | 32 | 15 | |
| Tether | USDT | TRC20 | 20 | 5 | |
| Tether | USDT | ERC20 | 32 | 30 | |
| Tether | USDT | BEP20 | 40 | 5 | |
| Tether | USDT | OPTIMISM | 150 | 0.00000001 | |
| Tether | USDT | ARBITRUM | 12 | 0.00000001 | |
| Tether | USDT | AVALANCHE C-CHAIN | 30 | 0.00000001 | |
| Bitcoin | BTC | BTC | 2 | 0.0005 | |
| Bitcoin | BTC | BEP20 | 40 | 0.0002 | |
| Bitcoin Cash | BCH | BCH | 10 | 0.015 | |
| Ethereum | ETH | ERC20 | 32 | 0.01 | |
| Ethereum | ETH | BEP20 | 40 | 0.002 | |
| Ethereum Classic | ETC | Ethereum Classic | 300 | 0.4 | |
| Litecoin | LTC | LTC | 10 | 0.01 | |
| Ripple | XRP | XRP | + | 1 | 1 |
| Monero | XMR | Monero | 10 | 0.01 | |
| Dogecoin | DOGE | Dogecoin | 15 | 15 | |
| Dash | DASH | Dash | 10 | 0.025 | |
| Zcash | ZEC | Zcash | 22 | 0.09 | |
| USD Coin | USDC | ERC20 | 32 | 30 | |
| TrueUSD | TUSD | ERC20 | 32 | 30 | |
| Pax Dollar | USDP | ERC20 | 32 | 30 | |
| Pepe | PEPE | ERC20 | 32 | 3100000 | |
| Dai | DAI | ERC20 | 32 | 30 | |
| NEAR Protocol | NEAR | NEAR | 3 | 0.9 | |
| LUNA | LUNA | Terra | + | 315 | 0.09 |
| Terra USD | UST | Terra | + | 315 | — |
| Avalanche | AVAX | Avalanche | 970 | 0.07 | |
| Aptos | APT | APT | 5000 | 0.5 | |
| Arbitrum | ARB | ARBITRUM | 600 | 3.5 | |
| NEO | NEO | NEP5 | 10 | 1 | |
| Eos | EOS | EOS | + | 330 | 1 |
| Cardano | ADA | Cardano | 40 | 3 |
13.1. The Contractor has the right to refuse to conclude an agreement and fulfill the application, and without explanation. This paragraph applies to any client.
14.1. In the event that unforeseen circumstances arise during the processing of the Customer’s application that contribute to the Contractor’s failure to fulfill the terms of the contract, the deadlines for fulfilling the application are postponed for the corresponding period of force majeure. The Contractor is not liable for overdue obligations.
15.1. According to the restrictions established by international and local laws, the Provider does not offer its services to certain categories of users.
Among such restrictions are citizenship, as well as physical presence in certain countries or unrecognized territories:
Europe: Abkhazia, Belarus, Crimea, Transnistria, Russia, so-called self-proclaimed republics “DPR” “LPR” (temporarily occupied territories of Ukraine), South Ossetia.
Asia-Pacific region: Afghanistan, Burma (Myanmar), Vanuatu, Iraq, Iran, North Korea, Laos, Lebanon, Nagorno-Karabakh Republic, Papua New Guinea, Syria, Turkish Republic of Northern Cyprus, Yemen.
America: Venezuela, Guyana.
Africa: Democratic Republic of the Congo, Ivory Coast, Liberia, Libya, Somalia, Sudan, Sierra Leone, Uganda, Central African Republic, South Sudan, Zimbabwe.
Among such restrictions are citizenship, as well as physical presence in certain countries or unrecognized territories:
Europe: Abkhazia, Belarus, Crimea, Transnistria, Russia, so-called self-proclaimed republics “DPR” “LPR” (temporarily occupied territories of Ukraine), South Ossetia.
Asia-Pacific region: Afghanistan, Burma (Myanmar), Vanuatu, Iraq, Iran, North Korea, Laos, Lebanon, Nagorno-Karabakh Republic, Papua New Guinea, Syria, Turkish Republic of Northern Cyprus, Yemen.
America: Venezuela, Guyana.
Africa: Democratic Republic of the Congo, Ivory Coast, Liberia, Libya, Somalia, Sudan, Sierra Leone, Uganda, Central African Republic, South Sudan, Zimbabwe.
16.1. Claims under this agreement are accepted by the Contractor in the form of an e-mail, in which the Customer indicates the essence of the claim. This letter is sent to the details of the Contractor specified on the website.
17.1. General Provisions.
17.1.1. This policy determines the procedure for refunding funds to users (hereinafter referred to as “Customer”) of the cryptocurrency exchange service (hereinafter referred to as “Provider”). 17.1.2. The policy is an integral part of the Provider’s terms of use and regulates the actions and inactions of the Provider regarding the refund of assets to users.
17.1.3. The Customer is required to familiarize themselves with this policy before using the services of the Provider.
17.1.4. The Provider may change the policy at any time without prior notice to the Customer. The changes come into effect from the moment of their publication on the Provider’s website.
17.2. Refund of Funds.
17.2.1. The refund of funds can only be made up to the amount that does not exceed the amount of assets sent by the Customer to the Provider’s account for exchange.
17.2.2. The refund of funds is made only to the Customer’s account specified in the application or from which the Provider received the assets, except for cases provided for in this policy.
17.2.3. The Provider’s commission for processing the refund is deducted from the amount of the asset being returned to the Customer.
17.3. Provider’s Obligations.
17.3.1. The Provider undertakes to refund the Customer’s funds if the exchange did not take place, and the Customer did not receive the assets from the Provider into their account.
17.3.2. The Provider undertakes to refund unaccounted funds to the Customer.
17.3.3. The Provider undertakes to process the refund within a reasonable period not exceeding 7 business days.
17.4. Provider’s Rights.
17.4.1. The Provider has the right not to refund funds to the Customer until the Customer requests a refund.
17.4.2. The Provider has the right to refuse the Customer’s refund request in cases specified in this policy.
17.4.3. The Provider is not responsible for reimbursing the Customer for payment systеm fees when processing a refund.
17.4.4. The Provider has the right to charge a fee for refunding unaccounted funds as specified in this policy.
17.4.5. The Provider has the right to charge a fee for a refund in case the Customer provided a blocked or inaccessible account in the application or violated the website’s rules.
17.4.6. The Provider has the right to charge a fee for refunding funds if the Customer sent the funds after the application expired and was canceled by the Provider.
17.4.7. The Provider has the right not to reimburse the Customer for additional expenses specified in section 17.6 (“Fees”) of these Terms.
17.5. Customer’s Responsibilities.
17.5.1. The Customer undertakes to use the right to refund provided by the Performer only in two cases:
(a) violation of our Agreement by the Performer;
(b) unauthorized use of the Customer’s payment instrument.
17.6. Special Conditions.
17.6.1. In special conditions, it is stipulated that the Provider keeps the Customer’s assets, which must be returned on a gratuitous basis within 3 months. The Provider does not use these assets for commercial purposes and does not derive any investment or other profit from them.
17.6.2. In case of a Customer’s mistake, when they sent an asset to an account that is not accessible to them, the Provider may process the refund, but the Customer must independently arrange the return of the asset to the service account and negotiate with the account owner or payment systеm. The Provider starts processing the refund to the Customer in accordance with the current policy only after receiving the full amount of the mistakenly transferred asset. The Provider retains a fee for refunding assets according to the policy.
17.6.3. If it is necessary to refund a cryptocurrency asset or tokens, the Provider may make the refund to a Customer’s account different from the one specified in the application if the website rules are followed.
17.7. Fees.
17.7.1. The Provider converts all incoming funds into USDT on cryptocurrency exchanges. Therefore, during the refund process, there is a reverse conversion of the received USDT (regardless of currency fluctuations).
17.7.2. From the refundable amount, the following percentages will be deducted according to the following scheme (Illustration No. 1):
17.1.1. This policy determines the procedure for refunding funds to users (hereinafter referred to as “Customer”) of the cryptocurrency exchange service (hereinafter referred to as “Provider”). 17.1.2. The policy is an integral part of the Provider’s terms of use and regulates the actions and inactions of the Provider regarding the refund of assets to users.
17.1.3. The Customer is required to familiarize themselves with this policy before using the services of the Provider.
17.1.4. The Provider may change the policy at any time without prior notice to the Customer. The changes come into effect from the moment of their publication on the Provider’s website.
17.2. Refund of Funds.
17.2.1. The refund of funds can only be made up to the amount that does not exceed the amount of assets sent by the Customer to the Provider’s account for exchange.
17.2.2. The refund of funds is made only to the Customer’s account specified in the application or from which the Provider received the assets, except for cases provided for in this policy.
17.2.3. The Provider’s commission for processing the refund is deducted from the amount of the asset being returned to the Customer.
17.3. Provider’s Obligations.
17.3.1. The Provider undertakes to refund the Customer’s funds if the exchange did not take place, and the Customer did not receive the assets from the Provider into their account.
17.3.2. The Provider undertakes to refund unaccounted funds to the Customer.
17.3.3. The Provider undertakes to process the refund within a reasonable period not exceeding 7 business days.
17.4. Provider’s Rights.
17.4.1. The Provider has the right not to refund funds to the Customer until the Customer requests a refund.
17.4.2. The Provider has the right to refuse the Customer’s refund request in cases specified in this policy.
17.4.3. The Provider is not responsible for reimbursing the Customer for payment systеm fees when processing a refund.
17.4.4. The Provider has the right to charge a fee for refunding unaccounted funds as specified in this policy.
17.4.5. The Provider has the right to charge a fee for a refund in case the Customer provided a blocked or inaccessible account in the application or violated the website’s rules.
17.4.6. The Provider has the right to charge a fee for refunding funds if the Customer sent the funds after the application expired and was canceled by the Provider.
17.4.7. The Provider has the right not to reimburse the Customer for additional expenses specified in section 17.6 (“Fees”) of these Terms.
17.5. Customer’s Responsibilities.
17.5.1. The Customer undertakes to use the right to refund provided by the Performer only in two cases:
(a) violation of our Agreement by the Performer;
(b) unauthorized use of the Customer’s payment instrument.
17.6. Special Conditions.
17.6.1. In special conditions, it is stipulated that the Provider keeps the Customer’s assets, which must be returned on a gratuitous basis within 3 months. The Provider does not use these assets for commercial purposes and does not derive any investment or other profit from them.
17.6.2. In case of a Customer’s mistake, when they sent an asset to an account that is not accessible to them, the Provider may process the refund, but the Customer must independently arrange the return of the asset to the service account and negotiate with the account owner or payment systеm. The Provider starts processing the refund to the Customer in accordance with the current policy only after receiving the full amount of the mistakenly transferred asset. The Provider retains a fee for refunding assets according to the policy.
17.6.3. If it is necessary to refund a cryptocurrency asset or tokens, the Provider may make the refund to a Customer’s account different from the one specified in the application if the website rules are followed.
17.7. Fees.
17.7.1. The Provider converts all incoming funds into USDT on cryptocurrency exchanges. Therefore, during the refund process, there is a reverse conversion of the received USDT (regardless of currency fluctuations).
17.7.2. From the refundable amount, the following percentages will be deducted according to the following scheme (Illustration No. 1):
- For cryptocurrencies: 0.5% fee + cryptocurrency exchange fee;
- For fiat currencies: 4% exchange fee;
- For cash receipt directions: 2% commission + cryptocurrency exchange commission;
- Perfect Money: 0.5% fee;
- Advanced Cash: 1% fee;
- Payeer: 0.5% fee.
17.1. General Provisions. 17.1.1. This policy determines the procedure for refunding funds to users (hereinafter referred to as "Customer") of the cryptocurrency exchange service (hereinafter referred to as "Provider"). 17.1.2. The policy is an integral part of the Provider's terms of use and regulates the actions and inactions of the Provider regarding the refund of assets to users. 17.1.3. The Customer is required to familiarize themselves with this policy before using the services of the Provider. 17.1.4. The Provider may change the policy at any time without prior notice to the Customer. The changes come into effect from the moment of their publication on the Provider's website. 17.2. Refund of Funds. 17.2.1. The refund of funds can only be made up to the amount that does not exceed the amount of assets sent by the Customer to the Provider's account for exchange. 17.2.2. The refund of funds is made only to the Customer's account specified in the application or from which the Provider received the assets, except for cases provided for in this policy. 17.2.3. The Provider's commission for processing the refund is deducted from the amount of the asset being returned to the Customer. 17.3. Provider's Obligations. 17.3.1. The Provider undertakes to refund the Customer's funds if the exchange did not take place, and the Customer did not receive the assets from the Provider into their account. 17.3.2. The Provider undertakes to refund unaccounted funds to the Customer. 17.3.3. The Provider undertakes to process the refund within a reasonable period not exceeding 7 business days. 17.4. Provider's Rights. 17.4.1. The Provider has the right not to refund funds to the Customer until the Customer requests a refund. 17.4.2. The Provider has the right to refuse the Customer's refund request in cases specified in this policy. 17.4.3. The Provider is not responsible for reimbursing the Customer for payment systеm fees when processing a refund. 17.4.4. The Provider has the right to charge a fee for refunding unaccounted funds as specified in this policy. 17.4.5. The Provider has the right to charge a fee for a refund in case the Customer provided a blocked or inaccessible account in the application or violated the website's rules. 17.4.6. The Provider has the right to charge a fee for refunding funds if the Customer sent the funds after the application expired and was canceled by the Provider. 17.4.7. The Provider has the right not to reimburse the Customer for additional expenses specified in section 17.6 ("Fees") of these Terms. 17.5. Customer's Responsibilities. 17.5.1. The Customer undertakes to use the right to refund provided by the Performer only in two cases: (a) violation of our Agreement by the Performer; (b) unauthorized use of the Customer's payment instrument. 17.6. Special Conditions. 17.6.1. In special conditions, it is stipulated that the Provider keeps the Customer's assets, which must be returned on a gratuitous basis within 3 months. The Provider does not use these assets for commercial purposes and does not derive any investment or other profit from them. 17.6.2. In case of a Customer's mistake, when they sent an asset to an account that is not accessible to them, the Provider may process the refund, but the Customer must independently arrange the return of the asset to the service account and negotiate with the account owner or payment systеm. The Provider starts processing the refund to the Customer in accordance with the current policy only after receiving the full amount of the mistakenly transferred asset. The Provider retains a fee for refunding assets according to the policy. 17.6.3. If it is necessary to refund a cryptocurrency asset or tokens, the Provider may make the refund to a Customer's account different from the one specified in the application if the website rules are followed. 17.7. Fees. 17.7.1. The Provider converts all incoming funds into USDT on cryptocurrency exchanges. Therefore, during the refund process, there is a reverse conversion of the received USDT (regardless of currency fluctuations). 17.7.2. From the refundable amount, the following percentages will be deducted according to the following scheme (Illustration No. 1):
- For cryptocurrencies: 0.5% fee + cryptocurrency exchange fee;
- For fiat currencies: 4% exchange fee;
- Perfect Money: 0.5% fee;
- Advanced Cash: 1% fee;
- Payeer: 0.5% fee.